98pka Privacy Policy

1. Introduction

This Privacy Policy describes how 98pka ("we", "us", "our") collects, processes and protects the personal information of users ("you", "your") who access or register on the 98pka platform at 98pka.pro.

We take the privacy of our players seriously. As a platform built specifically for users in Pakistan, we understand that trust is everything. Whether you are depositing PKR via JazzCash, placing a bet on a PSL match, or spinning a slot from Jili, your personal information is handled with care and used only for the purposes described in this policy.

This policy should be read alongside our Terms and Conditions. By registering an account on 98pka, you confirm that you have read and understood how we handle your personal data. If you have any questions that are not answered here, please contact us directly at [email protected].

2. Data We Collect

We collect personal information when you register, use the platform, make transactions, contact support or interact with the website in any way. The types of data we collect fall into the following categories:

Category	Examples	When Collected
Identity Data	Full name, date of birth, CNIC number	Registration and verification
Contact Data	Mobile number, email address	Registration, support interactions
Payment Data	JazzCash number, Easypaisa number, bank account details, card details	Deposits and withdrawals
Technical Data	IP address, device type, browser, operating system	Every platform visit
Usage Data	Pages visited, games played, betting history, session duration	While using the platform
Communication Data	Live chat transcripts, support emails	When you contact support
Verification Data	Identity document copies, selfies	KYC and withdrawal verification

We only collect information that is necessary for the purposes described in this policy. We do not collect sensitive data such as religious beliefs, political opinions or health information unless specifically required by applicable law or for responsible gaming purposes.

3. How We Use Your Data

The personal data we collect is used for specific, legitimate purposes. We do not use your data for any purpose not listed here without first obtaining your consent or having another lawful basis to do so.

• Account management: Creating and maintaining your 98pka account, verifying your identity, managing your login sessions and keeping your profile up to date.
• Payment processing: Processing PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfer and other supported methods. Verifying that payment accounts belong to the registered account holder.
• Fraud prevention and security: Detecting and preventing fraudulent account activity, money laundering, multi-accounting and other prohibited conduct described in our Terms and Conditions. Technical data such as IP addresses and device fingerprints are actively used for this purpose.
• Customer support: Responding to your queries, resolving disputes and following up on complaints. Support interaction records are retained to provide consistent service and track resolution outcomes.
• Responsible gaming: Monitoring play patterns to identify signs of problem gambling and applying account restrictions where requested or required. This is a legitimate use of your gameplay data and is done to protect you.
• Platform improvement: Analysing aggregate usage data to understand how players use the platform, which features are most popular and where improvements can be made. This analysis uses anonymised or pseudonymised data where possible.
• Legal and compliance obligations: Maintaining records required by applicable law, responding to lawful requests from authorities and fulfilling reporting obligations where required.
• Communications: Sending you important account notifications, security alerts and updates to platform policies. We may also send promotional communications if you have opted in to receive them.

4. Legal Basis for Processing

We rely on different legal bases depending on the purpose for which your data is processed:

• Contract performance: Processing necessary to deliver the services you have signed up for, including account management, payment processing and gameplay.
• Legitimate interests: Fraud prevention, platform security, abuse detection and business analytics where these do not override your rights and freedoms.
• Legal obligation: Where processing is required to comply with applicable laws, regulatory requirements or respond to lawful authority requests.
• Consent: For optional communications such as promotional emails or marketing messages. You can withdraw consent for these at any time.

5. Sharing Your Data

98pka does not sell, rent or trade your personal data to third parties for their own marketing purposes. We may share your data with third parties only in the following circumstances:

• Payment processors: Your payment details are shared with JazzCash, Easypaisa, Raast and banking partners as necessary to process deposits and withdrawals. These providers operate under their own privacy policies and are obligated to handle your data securely.
• Game providers: Limited technical data may be shared with third-party game studios to facilitate gameplay, resolve disputes and manage game performance. Game providers do not receive your full identity or payment information.
• KYC and verification services: Identity verification providers may process your CNIC or other documents on our behalf to confirm your identity as part of the account verification process.
• Fraud and security services: We use specialised fraud detection tools that process technical data such as device identifiers and IP addresses to protect the platform from abuse .
• Legal and regulatory authorities: We may disclose personal data to law enforcement, regulatory bodies or courts where required by applicable law or in response to a valid legal request.
• Business transfers: In the event of a merger, acquisition or sale of business assets, your personal data may be transferred to the new entity. You will be notified of any such change and your rights under this policy will continue to apply.

6. Cookies and Tracking

98pka uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit the website. They help us keep you logged in, remember your preferences and understand how players use the platform.

We use the following types of cookies:

• Essential cookies: Required for the platform to function. These manage your login session, security tokens and basic site functionality. You cannot opt out of these without affecting your ability to use the platform.
• Analytics cookies: Help us understand traffic patterns and user behaviour in aggregate. We use this data to improve features and fix usability issues.
• Preference cookies: Remember your language, display and notification settings so you do not have to reconfigure them on every visit.
• Security cookies: Used to detect suspicious activity, prevent fraud and protect your account from unauthorised access attempts.

Most browsers allow you to manage or block cookies through your browser settings. Blocking essential cookies will prevent you from logging in or using key platform features. Blocking analytics cookies will not affect your ability to play.

7. Data Security

We take the security of your personal data seriously and have implemented technical and organisational measures to protect it against unauthorised access, loss, destruction or disclosure.

• All data transmitted between your device and the 98pka platform is protected using SSL/TLS encryption, indicated by the padlock in your browser's address bar.
• Passwords and sensitive credentials are stored using industry-standard hashing methods. Plaintext passwords are never stored.
• Access to personal data within our organisation is restricted to staff and systems that need it to perform their specific functions.
• Payment data is handled in compliance with applicable payment security standards and is never stored in full on our servers where tokenised alternatives are available.
• We conduct regular security reviews and promptly address vulnerabilities identified through these reviews or responsible disclosure.

8. Data Retention

We retain your personal data for as long as your account is active and for a period afterwards as required for legal, compliance and dispute resolution purposes. The specific retention periods depend on the type of data:

• Account and identity data: Retained for the duration of your account plus a minimum period after closure, as required for compliance and fraud investigation purposes.
• Transaction records: Financial transaction data including deposits, withdrawals and wager history is retained for a minimum of five years in line with standard financial record-keeping requirements.
• Support communications: Chat and email records are retained for up to two years after the last interaction to support dispute resolution and service improvement.
• Technical logs: IP address and device logs are retained for a shorter period and used primarily for security and fraud detection purposes.

When data is no longer required for any of the above purposes, it is securely deleted or anonymised so it can no longer be linked to you as an individual.

9. Your Rights

As a user of the 98pka platform, you have the following rights in relation to your personal data. You can exercise any of these rights by contacting [email protected] from the email address registered to your account.

• Access: You can request a copy of the personal data we hold about you at any time.
• Correction: If any information we hold about you is inaccurate or incomplete, you can request that we correct it.
• Deletion: You can request that we delete your personal data, subject to our obligations to retain certain data for legal and compliance reasons.
• Restriction: You can ask us to restrict how we use your data in certain circumstances, for example while a correction request is being assessed.
• Objection: You can object to processing that is based on our legitimate interests, including direct marketing communications.
• Portability: You can request that we provide your data in a structured, machine-readable format where technically feasible.
• Withdraw consent: Where processing is based on your consent, you can withdraw that consent at any time without affecting the lawfulness of prior processing.

We will respond to all rights requests within a reasonable timeframe. In most cases we aim to respond within 30 days. We may need to verify your identity before processing a request to ensure we are not disclosing data to the wrong person.

10. Minors

98pka is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. If you believe that a minor has registered an account or provided us with personal data, please contact us immediately at [email protected] so we can take appropriate action, including deletion of the account and associated data.

We use age verification checks during the registration process and reserve the right to request proof of age from any account holder at any time. Accounts that cannot verify the holder is 18 or above will be suspended pending investigation.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in how we operate, new legal requirements or improvements to our data practices. When material changes are made, we will update the "Last updated" date at the top of this page and notify active account holders where appropriate.

Continuing to use the 98pka platform after a policy update means you accept the revised terms. We recommend reviewing this page periodically. If a change significantly affects how your data is used, we will make reasonable efforts to contact you directly before the change takes effect.

12. Contact Us

If you have any questions about this Privacy Policy, want to exercise a data right, or have a concern about how your personal information has been handled, please reach out to us:

We aim to acknowledge all privacy-related queries within 24 hours and resolve them within 30 days. For urgent account security issues, live chat is the fastest route to our support team.